Refund Policy

Summary

• Unused credits are refundable on request within 30 days of purchase.
• Consumed credits (already spent on processing a video) are non-refundable — the AI-processing cost has been incurred.
• Failed processing — if an import fails on our end, the credit is automatically returned to your balance.

How to request a refund

Email [email protected]from your account email with the approximate purchase date, amount, and a brief reason. We respond within 3 business days. Approved refunds go back to the original payment method via Stripe and typically appear within 5–10 business days.

Partial refund: if you’ve used some credits from a pack, we refund the unused balance at the pack’s per-credit price.

Chargebacks & disputes

Please contact us before initiating a chargeback — we resolve almost all billing issues quickly by email. Disputed chargebacks may result in account suspension pending investigation.

Subscriptions

ZenCub does not offer subscriptions. No auto-renewal, no recurring billing — you are charged only when you actively buy a credit pack.

Statutory rights

This policy does not limit non-waivable consumer-protection rights you have under the law of your jurisdiction.